Your in-game name can only be changed once. The feature unlocks at Level 4.
If your name change button is grey, either your name change has already been used, or you have not yet reached Level 4.
If you are having trouble using the name-change feature, make sure to enter your new name twice in exactly the same way, letter by letter. After entering your name twice, you must still confirm the change by entering and submitting 'CONFIRM' (in caps). Do NOT use any special characters or emoji, they might not display correctly.
If the name you've selected is invalid, it’s been blocked by our language filter, or otherwise does not match username requirements. Please try a different name, or spelling.
When designing the name changer, we did our best to ensure that the process was intuitive and thorough. This was to prevent names from being swapped accidentally or without careful consideration.
Consider these important tips before changing your name:
Never use your full name; think about your privacy!
Please don’t make it offensive; we’ll change it to a humorous personal anecdote.
Try something unique – that way, should you ever lose access to your account, it’ll be easier to recover.