We recommend making sure that your game is saved to Supercell ID, or at least to Game Center and/or Google Play.
WARNING: Loading multiple Villages on a single device without using Supercell ID may lead to lost accounts!
NOTE: Attempting to claim others' accounts will result in disciplinary action.
I CONNECTED TO SUPERCELL ID BUT CAN’T RECOVER MY VILLAGE
If you are not sure with which email you connected to Supercell ID:
Search your email accounts for any messages mentioning Supercell ID. This is how you can figure out which email you used to sign up.
Then, once you know with which email you signed up, enter the in-game Settings, tap on “Disconnected” and login.
If you lost access to the email address connected to Supercell ID, see below (“I STILL DON’T KNOW WHAT TO DO”).
I CONNECTED TO GOOGLE PLAY BUT CAN’T RECOVER MY VILLAGE
1) Make sure you have added the correct Google Play account to your device.
2) In the in-game settings, tap the red Google Play button. This should prompt a screen asking you to load the correct village - the village (Town Hall) level 1 and your old village you lost. Confirm the data that appears there (name of the village, level, and last time played) and select your main village.
I CONNECTED TO GAME CENTER BUT CAN’T RECOVER MY VILLAGE
1) Log into Game Center using the email address originally connected to your account. Enter your device settings > Game Center > at the very bottom of the screen: “Use different Apple ID for Game Center”.
2) Once you’re logged into the correct Game Center/Apple ID, the game will prompt a message asking you to load your village. If you can’t retrieve your lost village with the address you’re using now, it's probably not the right one!